Privacy Policy for Viewlytics
Effective Date: May 11, 2025
Viewlytics (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our software development kit (SDK), web portal, and associated services (collectively, the “Service”).
1. Information We Collect
a. Device Metadata
- Device model, brand, OS version, locale, and screen resolution
- Application context and environment data
b. Screenshots
- Screenshots captured through our SDK as configured by the SDK consumer
c. Authentication Information
- Email and authentication data provided via Firebase Authentication
d. Usage Data
- Log data including IP address, timestamps, browser type, and referring URLs
2. How We Use Your Information
We use the information to:
- Deliver and maintain the Service
- Display captured screenshots and metadata on your portal
- Analyze usage and improve functionality
- Communicate important updates or technical notices
3. Data Storage and Security
- Data is stored in Firebase Storage, Firestore, and PostgreSQL
- Our infrastructure is hosted on Google Cloud servers located in the United States
- We implement strict access control and encryption to safeguard data
4. Data Retention
We retain your data as long as your account is active or as necessary to fulfill the purposes outlined in this policy. You may delete your account at any time, which will trigger the deletion of associated data within 30 days.
5. Sharing of Data
We do not sell, rent, or trade your information. Data may be shared with:
- Service providers (e.g., Google Cloud, Firebase) under strict confidentiality agreements
- Legal authorities when required by law or to protect our rights
6. Your Rights
You may:
- Request access to your data
- Request deletion or correction
- Withdraw consent (where applicable)
For any of these, contact: support@viewlytics.ai
7. Changes to This Policy
We may update this Privacy Policy. Changes will be posted to our website and notified via email or in-app message.
8. Contact
If you have any questions, contact us at:
Email: support@viewlytics.ai
Attn: Privacy Officer